iFlipz Terms & Conditions

Last Updated: March 2013

iFlipz is a trade mark of loyaltyMATTERs Ltd (hereafter referred to as ‘iFlipz’ or ‘we’) whose registered office address is 104 Station Parade, Harrogate, North Yorkshire, HG1 1HQ. These terms are effective as of the date (the "Effective Date"). Regardless of whether you have signed up for a free trial ("Free Trial"), or have an "Account" (including Starter, Pro, Enterprise or any other offering by iFlipz as a Customer, Partner or Reseller), these terms and each of the following agreements (to the extent applicable as determined by iFlipz) shall apply. Product License Agreement ("PLA"), Reseller Agreement ("RA") Partner Agreement ("PA"), iFlipz Affiliate Program Agreement ("UAPA") and/or Enterprise Agreement ("EA") together with all schedules, appendixes and attachments to any of them (and each being an "Applicable Agreement") and you agree to be bound thereby. If You are accepting on behalf of your employer or another entity, you represent and warrant that: (i) You have full legal authority to bind your employer, or the applicable entity, to these terms and conditions; (ii) You have read and understand these terms; and (iii) You agree, on behalf of the party that You represent, to these terms. If You don't have the legal authority to bind your employer or the applicable entity, please do not sign any Applicable Agreement. These terms govern the Customer's access to and use of the iFlipz Application as may be offered by iFlipz from time to time ("Service").

1. Background

iFlipz is a Service that enables clients to convert static documents into digital editions ("iFlipz Issues"). Customers use the service to create digital editions of brochures, magazines, newspapers, newsletters, catalogues, corporate documents, training guides and other content. iFlipz produce on behalf of Customers publications that enhance content, distribute content, restrict access, charge for content and monitor engagement of such content.
Customers use an "Upload" to add each individual file to its "Account" (where the Customer manages its content). One Upload allows for the addition of one file. iFlipz may offer other "Products" for Pro or Enterprise Customers which include email campaigns ("Emails Sent"), unbranded page views (Page Views), custom URL domains ("Domains"), native apps ("Apps") and other Account specific requirements.

2. License to Use the iFlipz Service

Upon agreeing to the terms and paying for Services from iFlipz, the Customer will have access to create the agreed upon number of digital editions for the term of the subscription. In general, the Service will be available 24 hours a day, 365 days a year. iFlipz reserves the right to take the service down for periodic maintenance and upgrades. Server outages and slow performance are possible, though they are not likely to be frequent or sustained.

3. Use of Services

IFlipz make its Service available for You to create, enhance, distribute and track digital publications. The software and Service is protected by copyright and other intellectual property laws and treaties and is owned by IFlipz or our suppliers. You may not sell or redistribute the service without the prior written consent of IFlipz. Except for IFlipz approved uses of any IFlipz API (Application Programming Interface), Customers may not incorporate it or any portion of it into another product. Customers may not reverse engineer, decompile, or disassemble the service or otherwise attempt to derive the source code (except where expressly permitted by law). Except for IFlipz approved uses of any IFlipz API, Customers may not modify, adapt, or create derivative works from the Service in any way or remove proprietary notices. Customers agree to abide by all laws and regulations in effect regarding use of the Service. Customers may not authorize or assist any third party to do any of the things prohibited in this paragraph. Please refer to IFlipz's privacy policy, available at (the "Privacy Policy") for information on how IFlipz collects, uses and discloses personally identifiable information from its users. By using the Service Customers agree to our use, collection and disclosure of personally identifiable information in accordance with the Privacy Policy.

4. Electronic Notification

You authorize us to provide You with required notices, agreements and information concerning IFlipz electronically. IFlipz will provide You our notices either by sending them to the e-mail address that You give to us or by posting the notices on the home page or support page of IFlipz or on the relevant web page of the applicable service. If You want to withdraw your consent to receive notices electronically, You must discontinue your use of IFlipz.

5. Registration

If Customers sign up to use IFlipz, You agree to provide us with current and true information and You must be legally competent to enter into contracts and authorized to act as an agent of your company.

6. Changes to IFlipz

IFlipz may offer new features from time and other features may be discontinued or changed at any time and without notice. Upgrades and changes in the software may result in changes in the appearance and functionality of your IFlipz Issues. IFlipz will use commercially reasonable efforts to notify Customers of any such changes.

7. Pricing, Packs and Other Products

Uploads and other Products are charged at defined costs as outlined in the Applicable Agreement, the iFlipz website or as agreed to through signing up online ("Online Signup"). IFlipz may change the price of any of its Services without notice; however, reasonable notice will be provided to existing Customers before any such changes take effect should they represent an increase in price.

IFlipz offers different "Packs" suited to different user needs. The Packs include: Starter, Pro, Pro +, Enterprise, and Enterprise +, with each Pack including different features at varying monthly price points ("Pack Fees"). IFlipz may chose at its discretion to alter the features associated to each Pack at any time. Customers can reference the feature matrix on the IFlipz website for the current features included with their Pack. Any Uploads and Page Views (where applicable) included in a Pack are for use in the current month for which payment is made. Uploads and Page Views do not accumulate or carry forward month to month. The number of Uploads and included Page Views in a Customer's account will be replenished on the first of each month to the level associated with the purchased Pack upon successful processing of payment. To avoid limits on Page Views Accounts must ensure that the 'powered by iFlipz' logo is enabled for the IFlipz Issues for the entire month.

Pro or Enterprise Customers can purchase a Domain at a onetime fee ("Domain Setup"). The Domain is tied to a specific Account and cannot be changed or moved to another Account without paying additional fees. IFlipz is not responsible for costs or procedures associated with maintaining the Domain through your internet service provider. Pro or Enterprise Customers who use pay per use features such as Emails Sent agree to the fees associated with such features and will be billed accordingly as outlined within the IFlipz Application or on the IFlipz website.

8. Payment

Unless otherwise agreed to in writing between You and IFlipz, amounts due shall be paid in £ sterling in advance of the start of Services. Unless otherwise agreed to all Accounts other than agreed terms on Enterprise + Accounts require a valid direct debit on file which will be used for all charges. Payment is charged in advance for monthly subscription fees (Pack Fees, App Fees, etc) on the first of the month in which such Service is to be used. Uploads or other Products will be applied to the Customer's Account only after payment, in full, is processed. There is no grace period. Fees for Services will be fully earned and non-refundable when Services are first made available for Customer use. Any overages associated with Pro and Enterprise Accounts including but not exclusive to Page Views, Emails Sent, and API Overages will be automatically charged by direct debit on the first of the month after which the overages were consumed. One time fees (including but not limited to App Setup and Domain Setup) are charged at the time in which the Applicable Agreement is approved.

IFlipz will make efforts to contact Customers for updated bank account information when necessary, however, IFlipz may terminate an Account at any time should it be unable to charge amounts when due. Upon termination of an Account IFlipz may permanently delete any content, Uploads and data associated with such delinquent Account. Delinquent payments shall be subject to an administrative fee equal to the greater of 5% of each outstanding invoice or £25 per invoice until paid in full. You will be responsible for all reasonable expenses (including reasonable attorneys' fees) incurred by IFlipz in collecting delinquent amounts, except where such delinquent amounts are due to IFlipz's billing inaccuracies. You are responsible for any taxes payable in connection with this Agreement (other than income taxes of IFlipz), and You will pay IFlipz without any reduction for such amounts. If IFlipz is obligated to collect or pay taxes, the taxes will be invoiced to You.

9. Auto-Renew, Lapsed Mode, Cancellation and Expiration

Auto Renew - For any continual monthly subscription fees including but not limited to Pack Fees and App Fees, in the absence of specific instructions to discontinue use of the Service at the end of a subscription term, the term will auto-renew. Notice to change a recurring monthly fee request must be made no later than the deadline outlined with respect to the specific Service. Note all cut off dates refer to 11:55 pm based on Greenwich Time zone. 

Lapsed Mode - Should a client wish to put a Pro account where recurring monthly Pack fees apply into "Lapsed Mode", no further fees applyy. Lapsed Mode refers to an account which cannot upload new licenses or publications and where its archived Uploads can no longer be viewed by the account holder and its readers. An account in Lapsed Mode is subject to Incurred Fees for additional page views, emails sent, and potential storage of uploaded publications based on the pricing at the time. A Minimum Monthly Fee may apply for accounts in Lapsed Mode. The Minimum Monthly Fee is charged at the start of the month for which the period applies. Incurred Fees above the Minimum Monthly Fee are charged on the first day of the following month for which those fees are incurred based on account usage.

Downgrading -  Accounts that have Self-Serve Subscription management can Downgrade their Pack level within the IFlipz Application under the Account section. Pack Downgrades using Self-Serve must be made no later than 11:55 pm (Eastern Time) on the last day of the month. Starter Accounts can opt to let their account lapse to avoid future charges instead of Cancelling their Accounts (see Cancelling below). Accounts that do not have Self-Serve Subscription management will be prompted within the IFlipz Application to contact IFlipz to manage Pack Downgrades to their account and must do so the greater of the notice outlined in any Applicable Agreement or three (3) business days prior to the next scheduled payment. We will continue to hold on file publications for lapsed accounts for up to 3 months following which they will be deleted from our servers

Cancellation - Should a Customer wish to "Cancel" an account there will be no further fees in the next subscription term, beyond incurred overages. Customers wishing to cancel must inform IFlipz the greater of the notice outlined in any Applicable Agreement or three (3) business days prior to the next scheduled payment to Cancel the auto-renewal. Cancellation requests are not accepted verbally or via e-mail or fax; an email or phone request to cancel an account shall not result in cancellation. The Account Cancellation form found here must be completed in order to cancel an account which will generate a cancellation confirmation email to the Customer. If an e-mailed cancellation confirmation has not been received by the Customer from IFlipz, it will be assumed that no cancellation took place. Customers are solely responsible for properly cancelling their account. After the notice periods expires the new subscription term is non-cancellable and non-refundable. Customers will not be provided any refunds for unused time on a Subscription. When Cancelling an Account IFlipz may delete all data associated with the Cancelled account, including Issues, Apps, statistics, Domains, sub-accounts, and any other feature-specific data. Any such deleted data cannot be recovered. 

Expiration - Should the Customer fail to respond or take action within thirty (30) days of notice of expiration IFlipz will delete the Customer's Account and any active IFlipz Issues will no longer be available.

10. Your Responsibilities

You may use IFlipz and its technology for lawful purposes only. You may not use IFlipz to distribute any material, or otherwise engage in any conduct that:

  • violates or infringes the rights of others including, without limitation, patent, trademark, trade secret, copyright, publicity or other proprietary rights;
  • is unlawful, threatening, abusive, harassing, defamatory, libellous, deceptive, fraudulent, obscene, invasive of another's privacy or tortuous;
  • victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability; impersonates any person, business or entity, including our employees and agents;
  • contains viruses or any other computer code, files or programs that interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment, or otherwise permit the unauthorized use of a computer or computer network;
  • encourages conduct that would constitute a criminal offense, or that gives rise to civil liability;
  • offers, promotes or encourages betting or wagering prohibited by law;
  • violates these terms, guidelines or any policy posted on IFlipz, or
  • interferes with the use of IFlipz by others.
  • damages or impairs our servers or networks. You may not interfere with any other party's use and enjoyment of IFlipz. You may not attempt to gain unauthorized access to our services, user accounts, computer systems or networks. We may take any legal and technical remedies to prevent the violation of these TOU.
  • Zero Tolerance for SPAM - IFlipz has zero tolerance for SPAM. If You are a user of our Subscription Management Module, please ensure your e-delivery campaign emails do not breach our Anti-Spam Policy.

11. Confidentiality

The IFlipz platform contains mechanisms (such as the Subscription Management Module or Remote Security API Settings) which allow You to limit access to your content. It is the Customer's responsibility to ensure that these mechanisms have been enabled to restrict access to content which may be deemed to be classified as confidential. IFlipz will put its best efforts in place to ensure its mechanisms for controlling access to content are performing as intended, but does not take responsibility or assume liability for content which makes its way into the public domain. IFlipz has access to your content for troubleshooting purposes. IFlipz will not distribute your content without your permission. Should one of your readers redistribute your confidential content IFlipz does not take responsibility or assume liability for such action.

Customers may opt to post content to a public newsstand or content portal offered as Mstand (including www.mstand.com or affiliated Mstand powered newsstands) from time to time. If You elect to post content on Mstand anyone may anonymously access such content. Similarly, IFlipz may use any posted content, individually, or with third parties which we may collaborate with from time to time, in connection with the advancement of the technology, research or content promotion or for any purpose.

You agree that we may list You as a client and/or use your logo for our promotional purpose unless You advise us in writing that You do not consent to our so doing.

12. Disclaimer of Warranties

We provide IFlipz "as is", "with all faults" and "as available". We and our suppliers make no express warranties or guarantees about IFlipz. To the extent permitted by law, IFlipz and our suppliers disclaim implied warranties that IFlipz and all services distributed through IFlipz are merchantable, of satisfactory quality, accurate, timely, fit for a particular purpose or need or non-infringing. We do not guarantee that IFlipz will meet your requirements, is error-free, reliable, without interruption or available at all times. We do not guarantee that the results that may be obtained from the use of IFlipz, including any support services, will be effective, reliable, accurate or meet your requirements. We do not guarantee that You will be able to access or use IFlipz (either directly or through third-party networks) at times or locations of your choosing. No oral or written information or advice given by any of our representatives shall create a warranty. You may have additional consumer rights under your local laws that this contract cannot change.

13. Limitation of Liability

Your exclusive remedy regarding any service provided by us shall be the replacement of any such service found to be defective. Your sole and exclusive remedy for any other dispute with us is to discontinue your use of IFlipz. In no event shall our liability or the liability of our parent and our suppliers for any and all claims relating to the use of IFlipz exceed the total amount of service fees that You paid us during a one-year period for the specific service at issue.

We and our suppliers shall not be liable for any indirect, special, incidental, consequential, punitive, or exemplary damages arising from your use of, inability to use, or reliance upon IFlipz. These exclusions apply to any claims for lost profits, lost data, loss of goodwill, work stoppage, computer failure or malfunction, or any other commercial damages or losses, even if we knew or should have known of the possibility of such damages. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability, and the liability of our suppliers, shall be limited to the extent permitted by law.

14. Independent Contractor

You understand and agree that You are an independent company and have no authority to bind IFlipz in any way. You are solely and personally responsible for all of your employees, contractors and agents, or of any of your respective clients, and all labour costs and expenses arising in connection with them and for any and all claims, liabilities, damages and debts of any type whatsoever that may arise on account of your activities, or those of You or your client's employees, agents and contractors, in the performance of the Applicable Agreement. Except as expressly provided in any Applicable Agreement or these TOU, IFlipz shall have no right to exercise any control over You or your activities or operations.

You shall assume full responsibility for the proper reporting and payment of all federal, state, provincial and local taxes of any kind, contributions and/or special levies imposed on it or required of it under employment or unemployment insurance, social security, and/or other laws or regulations, with respect to the performance of the Applicable Agreements by You and your clients employees, agents or contractors, and You agree to indemnify and hold IFlipz harmless from any liability, loss, damage or claim arising against or incurred or paid by IFlipz by reason of any failure by You to fully or timely to assume said responsibilities.

You shall obtain such authorizations, licenses, permits and other governmental or regulatory agency approvals as are required for your performance of the Applicable Agreements.

15. Indemnification

You agree to defend, indemnify, and hold harmless IFlipz and its affiliated companies, and our respective employees, contractors, officers, directors, and agents from any actions, claims, liabilities or expenses or other loss or damage, including attorney's fees, that arise from your use or misuse of the Service or arising from any third party action, claim, liability or expense or other loss or damage which IFlipz may be subject to as a result of Customer's use of the Service, including without limitation anything relating to Customer's infringement of the intellectual property of any third party. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by You, in which event You will cooperate with us in asserting any available defences. .

16. Choice of Law and Location for Resolving Disputes

You agree that the laws of the England, United Kingdom govern this contract and any claim or dispute that You may have against us, without regard to England’s conflict of laws rules, and that the United Nations Convention on Contracts for the International Sale of Goods shall have no applicability. You further agree that any disputes or claims that You may have against us will be resolved by a court located in England, United Kindom and You agree and submit to the exclusive jurisdiction of such courts for the purpose of litigating any such claim or action.
Please Note That by Agreeing to These Terms, You Are: (1) Waiving Claims That You Might Otherwise Have Against Us Based on the Laws of Other Jurisdictions, Including Your Own; (2) Irrevocably Consenting to the Exclusive Jurisdiction of, and Venue in, England, United Kingdom over Any Disputes or Claims You Have With Us; and (3) Submitting Yourself to the Personal Jurisdiction of Courts Located in England, United Kingdom for the Purpose of Resolving Any Such Disputes or Claims.

17. Severability and Integration

These Terms and all Applicable Agreements and any supplemental terms, policies, rules and guidelines posted on IFlipz constitute the entire agreement between You and us and supersede all previous written or oral agreements. If any part of these terms is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of the parties, and the remaining portions shall remain in full force and effect. To the extent of any conflict between these terms and any Applicable Agreement, the Applicable Agreement will prevail.

18. Revisions to the Terms

IFlipz may modify the Terms at any time. The current Terms will be available on the IFlipz Web site. Your continued use of the Service after changes have been made constitutes your acceptance of the revised Terms.

19. Assignment/Binding Effect

These Terms and any Applicable Agreement, may not be assigned by You without the prior written consent of IFlipz; provided, however, that IFlipz hereby consents to the assignment of this Agreement to any business entity majority owned or controlled by You or for which You are under common control. These Terms and any Applicable Agreements are binding upon any successors and permitted assigns.

20. Force Majeure

If either party shall be delayed or prevented from the performance of any act required by these terms or any Applicable Agreement by reason of acts of God; strikes, lockouts, bans, limitations of work or other industrial disturbances; unforeseeable restrictive governmental laws, regulations or actions, including quarantine or customs restrictions; acts of war, terrorism, riots, insurrections, vandalism, or sabotage; or similar causes, without fault and beyond the reasonable control of the party obligated, performance of such act shall be excused for the period of the delay, and the period of performance of such act shall be extended for a period equivalent to the period of such delay. This does not exclude the application of the rules of law in relation to frustration of contracts.

21. Termination

Your right to use IFlipz automatically terminates if You violate these terms or any rules or guidelines posted in connection with IFlipz. We also reserve the right, in our sole discretion, to terminate your access to all or part of IFlipz, for any reason, with or without notice. Where possible, IFlipz will use commercially reasonable efforts to notify Customers prior to any such termination. Customer agrees that IFlipz shall not be liable to Customer, any end user, or any third party for any modification, suspension, or termination of the Service. In no way shall the termination of any Applicable Agreements relieve You from paying to IFlipz any amounts then owing by You to IFlipz. Sections 8, 12, 13, 14, 15, 16, 17, and 21 shall survive the expiration or termination of any Applicable Agreements.